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Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Luna Loofah ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lunaloofah.com, contact us for business inquiries, or engage with our services.
By using our website, providing information for business inquiries, or engaging with our services, you consent to the data practices described in this Privacy Policy.
Data Controller: Luna Loofah, based in Egypt, is the data controller responsible for your personal information.
Scope: This policy applies to information we collect on our website, through email communications, phone calls, and during business transactions with wholesale customers, retailers, and business partners.
We collect several types of information for various purposes to provide and improve our services to you.
As a B2B company, we primarily collect business contact information rather than personal consumer data. Most of our data collection relates to business transactions and professional relationships.
Personal/Business Information We May Collect:
How We Collect Information:
| Collection Method | Type of Data | Purpose |
|---|---|---|
| Contact forms | Name, email, company, message | Responding to inquiries |
| Email communications | Contact info, business details | Business correspondence |
| Order processing | Billing/shipping info, payment details | Fulfilling orders |
| Website analytics | IP address, browsing behavior | Improving website experience |
| Business meetings | Business cards, meeting notes | Building relationships |
We use the collected information for various business purposes:
To process and fulfill your orders, manage payments, and arrange shipping.
To respond to your inquiries, provide support, and manage our relationship.
To operate our business efficiently and improve our products and services.
To send relevant business updates, product information, and industry news (with your consent).
Legal Basis for Processing: We process your information based on:
We may share your information with third parties only in the following circumstances:
Service Providers: We may share information with trusted service providers who assist us in operating our business, such as:
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
International Transfers: As an Egyptian company exporting worldwide, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
What We Don't Do: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we implement industry-standard measures to protect your data.
Data Retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typical retention periods are:
Depending on your location, you may have certain rights regarding your personal information:
Request copies of your personal information we hold.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information under certain conditions.
Request restriction of processing your information.
Request transfer of your data to another organization.
Object to processing of your personal information.
To exercise any of these rights, please contact us at privacy@lunaloofah.com. We will respond to your request within 30 days.
Withdrawing Consent: Where we rely on consent to process your information, you may withdraw consent at any time by contacting us.
Complaints: You have the right to lodge a complaint with a data protection authority if you believe we have violated data protection laws.
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic.
Types of Cookies We Use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Understand how visitors use our site | 2 years |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Marketing Cookies | Track effectiveness of marketing campaigns | 1 year |
Our website may contain links to third-party websites, plugins, or applications. Clicking on those links may allow third parties to collect or share data about you.
Third-Party Services We Use:
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Our services are directed to business professionals and are not intended for children under 18 years of age.
We Do Not:
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Notification of Changes: For significant changes, we will notify our business contacts via email or through a prominent notice on our website.
Review Period: We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Luna Loofah
Egypt
Effective Date: January 1, 2023
Last Updated: October 15, 2023